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CSOS delays

By Julie Steffers on Mon, 11 Mar 2019 at 15:16

City Power disconnected our electricity on 4 February 2019 because the trustees did not pay. (My account is paid up to date)

I lodged a complaint with CSOS concerning mismanagement on the part of the trustees and was asked to pay R50.00 but I have not heard from CSOS since. Their numbers go to voicemail. Currently I am sitting without electricity for 36 days

Does CSOS usually take this long to deal with a complaint? I was thinking of lodging a complaint with the Public Protector against CSOS.

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RE: CSOS delays

andrew church replied on Tue, 19 Mar 2019 at 12:51

Currently I am without electricity for 36 days
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This is a good question ? Please indicate if you are able to apply for a prepaid meter in your own unit ?

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